8+ yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 1d ago
Reach people at Concentrix Corporation
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Concentrix Corporation you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead workforce management planning including forecasting, capacity planning, scheduling, and real-time monitoring for multi-site contact centers.
- Collaborate with operations and finance teams to prepare financial forecasts, reports, and conduct financial review meetings with senior leadership.
- Drive operational and financial efficiency improvements by analyzing key performance metrics and guiding planning teams to implement business changes.
Minimum Requirements
- Minimum 8 years experience in planning functions within multi-site contact center environments, including capacity planning, forecasting, scheduling, and real-time management.
- Experience in managing teams, specifically handling capacity planner and scheduling teams.
- Proficient in Excel with advanced data analysis skills including pivot tables and SQL queries; knowledge of Windows programs like Word, PowerPoint, and Access.
- Graduation degree required; Location: Bangalore, India.
Ideal Candidate Profile
- Strong background in contact center workforce management with expertise in operational and financial planning.
- Experienced in managing teams and cross-functional collaboration between WFM, finance, and operations leadership.
- Data-driven and analytical thinker with strong quantitative skills and ability to influence business changes for profitability improvements.