Technology Operations Manager (Five 9, AI Chat bots)
Wells Fargo (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 12–25 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and develop a team handling Technology Operations with low to moderate complexity and risk.
- Oversee operational outcomes of key IT services including network, database, infrastructure, server, and storage services.
- Drive process improvements, enforce SLAs/OLAs, manage backups/recovery, and ensure compliance with risk management and audit requirements.
Minimum Requirements
- Minimum 5+ years of Technology Operations experience or equivalent through work, training, military, or education.
- Minimum 2+ years of leadership experience.
- Experience with operational management of IT services and technology processes.
- Not explicitly mentioned: Notice period or strict location requirements.
Ideal Candidate Profile
- Experienced in managing service desk operations and leading large teams.
- Familiarity with global workplace and digital transformation tools/platforms like CCaaS (Genesys, Five 9), and AI Chat bots.
- Skilled in vendor management, and proficient with Excel and ServiceNow.