Director- CMDB & Configuration Management
AstraZeneca (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 35–55 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead enterprise strategy and governance for configuration management, evolving CMDB into a decision engine for operational resilience and issue resolution.
- Own CMDB charter, governance framework, and lead a globally distributed team and strategic partners driving capability and accountability across domains.
- Drive service mapping and dependency modeling to enhance incident impact assessment, change risk analysis, and root-cause investigation using trusted configuration data.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent; Master's or MBA desirable.
- Significant IT experience leading enterprise Configuration Management or comparable IT governance functions in large, complex organizations.
- Deep knowledge of CMDB, CSDM concepts, ITIL 4, ISO/IEC 20000, and ServiceNow platform's data-quality, discovery, and reconciliation capabilities.
- Work Experience Required: Significant IT experience leading enterprise Configuration Management or related functions; exact years not specified.
Ideal Candidate Profile
- Proven track record of delivering CMDB transformations improving data trust, relationship coverage, and measurable ITSM outcomes.
- Experience defining governance frameworks, operating models, control ownership, and executive reporting in large enterprises.
- Strong senior stakeholder management and influencing skills, comfortable working with global teams and cross-functional technology groups.