Operations Director, APAC-IMEA - ATM Managed Services
Microsoft (company site, opens in a new tab)5+ yrsMumbaiOn-siteDirect career pageEst. 35–65 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Drive operational enablement and best practice adoption across AMS services in ROW markets including onboarding, cash ops, device management, and field support.
- Lead continuous improvement initiatives targeting quality, efficiency, and cost savings with specific metrics such as MTBF and first time fix rates.
- Manage vendor relationships, regional risk management, and develop technology roadmaps to scale and optimize ATM managed services in APAC and IMEA.
Minimum Requirements
- Bachelor's degree required; Master's degree preferred.
- At least 5 years of operational experience in ATM or a similar industry.
- Willingness to travel at least 30% within APAC and IMEA regions.
- Work Experience Required: Minimum 5 years in operational ATM or similar industry.
Ideal Candidate Profile
- Experience collaborating with global and regional stakeholders to align operational goals and deliver services across multiple countries.
- Proven ability to lead process improvement and change management projects, including lean certifications.
- Skilled in managing risk, vendor performance, and adopting technology-driven operating models to optimize cost and service quality.