Project Manager - Operations
Gigmo Solutions Pvt. Ltd. (company site, opens in a new tab)5+ yrsGurugramOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead workforce planning and capacity management, including forecasting demand by account, skill, language, and time zone to balance permanent and gig workforce.
- Own client account support and operational performance management, preparing performance reviews, SLA compliance, and operational metrics (CSAT, AHT, resolution rate).
- Manage end-to-end projects and programs including new client and service line launches, driving cross-functional initiatives with delivery and stakeholder accountability.
Minimum Requirements
- MBA from a premier institute (e.g., IIM A,B,C, ISB, XLRI, etc.)
- Minimum 5 years of full-time work experience before MBA with operations experience involving running operational metrics and managing plan vs actual.
- Strong data skills: advanced Excel, SQL or equivalent experience with verification mindset.
- Work Experience Required: Minimum 5 years full-time before MBA; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
- Experienced in operational roles within BPO, ITES, technical support or similar domains with accountability for metrics and delivery.
- Comfortable balancing strategic vision with operational execution, including owning ambiguous or messy problems with multiple stakeholders.
- Familiarity with data analytics tools (Power BI, Power Platform) and distributed or contingent workforce models preferred but not mandatory.