IT Operations Lead – M365
Shell (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end operations, support, and service delivery of Microsoft 365 services ensuring high availability and compliance with SLAs/OLAs.
- Manage Microsoft 365 tenant operations including Messaging Services and Exchange environments, act as primary escalation point between IT, business, and third-party providers.
- Lead incident, problem, and change management, drive automation and operational improvements, and support new service transitions ensuring technical and operational readiness.
Minimum Requirements
- Bachelor's Degree in IT, Computer Science, Information Systems, or related field mandatory.
- At least 8 years of experience supporting Microsoft 365 services or enterprise collaboration/messaging platforms in large, complex, geographically distributed organizations.
- Expert-level knowledge of Microsoft 365 Messaging, Tenant Operations, Exchange Online/On-Premises, EOP, and hybrid environments required.
- Experience with ITSM, incident/problem/change management, and compliance with IT security policies.
Ideal Candidate Profile
- Experienced in managing complex Microsoft 365 environments with proven ability to lead technical operations and service delivery in global matrix organizations.
- Strong operational focus on incident resolution, change management, compliance, and service performance monitoring across multi-supplier environments.
- Demonstrated capability to drive automation, DevOps practices, and digital transformation initiatives within enterprise collaboration platforms.