Applications Support Senior Manager
Citi (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 28–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage one or more applications support teams, accountable for volume, quality, timeliness, and successful delivery of support services.
- Provide technical oversight and a holistic production environment view, collaborating with senior business heads and development managers to ensure resolution of issues and strategic alignment.
- Lead incident and problem resolution including escalation, root cause analysis, and champion initiatives to improve application stability and availability at an enterprise/global level.
Minimum Requirements
- Bachelor's degree or equivalent experience; Master's degree preferred.
- 10+ years experience in application support role preferred but not mandatory.
- Proven people management experience with responsibilities including performance evaluation, hiring, disciplinary actions, and budget/resource planning.
- Highly assertive communication skills with ability to engage audiences and lead discussions confidently.
Ideal Candidate Profile
- Experienced in managing complex applications support teams with cross-functional technical oversight and delivery accountability.
- Strong leadership style demonstrated by ability to communicate assertively and decisively with senior stakeholders and global teams.
- Comfortable operating at enterprise/global scale handling major incidents, compliance, and risk considerations in a highly regulated financial environment.