Overnight Infrastructure Operations Associate – Azure, VMware & Grafana Monitoring
Synechron (company site, opens in a new tab)4–7 yrsHyderabadOn-siteDirect career pageEst. 6–14 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide overnight monitoring and first-level technical support for a 24x7 hybrid IT environment covering Azure, VMware, Citrix Cloud, AVD, Windows infrastructure, MFT/FTP, Grafana, and Azure Monitor.
- Respond to alerts and incidents by performing routine health checks, basic troubleshooting, and escalating complex issues following established runbooks and SOPs.
- Maintain accurate ticket documentation and prepare clear handover reports to the day-shift team while contributing to automation and operational process improvements.
Minimum Requirements
- 4–7 years of relevant IT infrastructure experience including hands-on support with Azure, Windows Servers, VMware, and observability tools.
- 2–3 years experience administering and supporting Microsoft Azure resources, Windows infrastructure, and VMware virtualized environments.
- 1–2 years experience with Grafana and Azure Monitor for dashboards, logging, and alert management.
- Bachelor’s degree or diploma in Computer Science, IT, Engineering or equivalent relevant experience.
Ideal Candidate Profile
- Experienced in 24x7 hybrid IT operational environments with a track record of supporting business-critical platforms and ensuring platform availability and incident response quality.
- Able to follow structured problem-solving approaches, execute approved troubleshooting procedures, and manage continuity between night and day shifts effectively.
- Demonstrates capability to identify automation opportunities and process improvements to enhance monitoring quality and operational reliability.