Senior Service Management Transformation Specialist
Unisys (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and execute Service Management transformation initiatives focusing on Incident, Major Incident, Problem, Change and related operational practices to improve efficiency and business outcomes.
- Analyze operational data to identify problem candidates and implement corrective and preventive actions to enhance service stability and reduce recurrence of incidents.
- Drive modernization of Change Management through standardization, automation, and risk-based governance integration with CI/CD and engineering workflows, while ensuring compliance.
Minimum Requirements
- 5-8 years of relevant IT Operations or Service Management experience.
- Practical experience in at least two areas among Incident/Major Incident, Problem, Change, Configuration or Continual Improvement.
- Familiarity with ITSM platforms such as ServiceNow or Jira and exposure to Cloud, DevOps, CI/CD, monitoring or observability concepts.
- Work Experience Required: 5-8 years; Degree or notice period requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in driving measurable service management improvements beyond routine operations as evidenced by ownership of transformation initiatives.
- Capable of independently collaborating with technical resolver groups and multiple stakeholders to apply analytical skills to problem-solving and process simplification.
- Comfortable integrating AI, automation, analytics, and engineering observability tools into service management practices for operational efficiency.