Assistant Vice President - Front Office Application Support
M&G plc (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee Front Office Application support operations including Incident Management and Service Improvement.
- Drive prioritization and issue resolution for Front Office book of work across multiple global time zones.
- Manage stakeholder engagement with business users and external partners for workflow improvements and champion Aladdin application usage throughout the business.
Minimum Requirements
- Experience with Front Office Application support or similar IT support in financial services required (exact years not specified).
- Ability to work in 3 different time zones on a rotation basis and during weekends for critical activities.
- Knowledge of Trade Life Cycle and Business critical applications like Aladdin, Bloomberg, WSO.
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Experienced in managing application support for trading or front office systems within financial services.
- Capable of coordinating across global teams and managing service delivery across multiple regions (UK, Europe, APAC, Americas).
- Strong in incident prioritization and able to effectively liaise with technology vendors and business users to drive issue resolution.