Associate Engineer
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 3.5–6 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L1 managed services support to maintain client IT infrastructure operationally, including monitoring and incident resolution.
- Execute first-line incident investigation, request fulfillment, maintenance activities, and ensure shift handover for continuous service delivery.
- Identify opportunities for incident reduction and automation to improve service quality and support project/disaster recovery tasks as needed.
Minimum Requirements
- Bachelor’s degree in information technology, computing, or equivalent experience.
- Basic knowledge of networking technologies like Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus/ASr/ISr devices, Cisco ACS/ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
- Experience with ITSM tools and processes; disciplined ticket handling and adherence to defined SOPs.
- Workplace type: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Entry-level candidate with foundational networking technical knowledge and willingness to apply operational procedures strictly.
- Comfortable working in an on-site environment with disciplined ticket management and client-focused communication.
- Able to adapt to changing environments and collaborate effectively across diverse cultural and social groups.