Manager, Technical Services (Network Security)
Palo Alto Networks, Inc. (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 28–42 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own daily execution and delivery quality of a Technical Services pod focusing on Network Security implementations (PAN-OS, Panorama, Prisma Access, SASE).
- Manage multiple customer engagements ensuring on-scope, on-schedule, and quality delivery with weekly risk tracking.
- Lead people management including team coaching, hiring, onboarding, performance management, and first escalation point for delivery issues.
Minimum Requirements
- Undergraduate degree in Computer Science, Engineering, or related technical field.
- 2+ years managing a team of 5–8 service delivery engineers OR 8+ years in technical/professional services with team-lead responsibilities.
- Hands-on delivery experience with Network Security products (Palo Alto Networks NGFW / Panorama / Prisma Access / SASE preferred).
- Strong written and verbal communication in English; experience managing multiple concurrent customer engagements; immigration sponsorship not available.
Ideal Candidate Profile
- Experienced first-line people leader blending technical expertise and managerial skills in Network Security service delivery.
- Proven ability to manage and coach early-career engineers while balancing customer commitments and delivery timelines.
- Comfortable working closely with sales and senior leadership to staff engagements, resolve escalations, and ensure customer success.