Senior Application Support Engineer - Assistant Vice President
Citi (company site, opens in a new tab)8–12 yrsPuneOn-siteDirect career pageEst. 28–45 LPA
Posted 1d ago
Reach people at Citi
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Citi you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide technical and business support for Citi applications, focusing on quick resolution, stability, efficiency, and effectiveness improvements.
- Lead Level-2 production support for business-critical payment applications in a 24x7 environment, including incident management and end-to-end service stability and availability.
- Act as senior escalation point, chair major incident bridges, conduct root cause analysis, drive operational excellence and automation initiatives, and mentor junior team members.
Minimum Requirements
- 8-12 years experience in Application Support roles.
- Bachelor’s/University degree or equivalent experience.
- Experience supporting business-critical payment applications and familiarity with payment domain including ISO 20022, SWIFT, clearing, settlement, and related platforms.
- Hands-on technical skills with payment engines, payment hubs, IBM MQ, Apache Kafka, MongoDB, Oracle SQL, Linux/Unix scripting, middleware, cloud technologies (AWS), and experience in automation/GPT integration is advantageous.
Ideal Candidate Profile
- Strong expertise in payments domain with understanding of payment processing ecosystems, compliance, and transaction flows.
- Experienced in leading incident management, major incident recovery, and cross-functional coordination across application, infrastructure, and cloud teams.
- Able to drive operational excellence through automation, monitoring, and continuous service improvement while mentoring support analysts and collaborating with senior stakeholders.