People Partner, Associate II
Aristocrat Leisure Limited (company site, opens in a new tab)2+ yrsNoidaOn-siteDirect career pageEst. 4–7 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier 1 People & Culture customer support across multiple channels including AI-powered platforms, ensuring timely and accurate inquiry resolution.
- Manage case data and transactions using appropriate tools while communicating P&C policies clearly to employees and managers.
- Analyze inquiry trends and contribute to AI/chatbot content and service improvements, ensuring compliance and data privacy in AI tool usage.
Minimum Requirements
- Minimum 2+ years of experience in P&C Tier 1 customer care environment.
- Bachelor’s Degree in HR, IT, Business, or related field, or equivalent work experience.
- Proficient in English verbal and written communication.
- Experience with HR contact centers/shared services or operations supporting multiple HR/P&C functions preferred but not mandatory.
Ideal Candidate Profile
- Experienced operating independently under general direction in fast-paced P&C operational settings with focus on digital tools and service delivery.
- Comfortable working with AI-assisted knowledge tools, chatbots, and digital service platforms to enhance support processes.
- Skilled in identifying policy, compliance, and quality issues within HR systems and contributing to continuous improvement of knowledge management and chatbot content.