IT Operations Analyst I
Sabre (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L1/L2 application production support with incident triage, troubleshooting, and escalation for technology products.
- Ensure platform availability by participating in 24x7 shift schedules, coordinating infrastructure maintenance/upgrades, and managing change control processes.
- Create and maintain documentation including knowledge transfer documents and run-books; actively engage in technical incident bridges for resolution.
Minimum Requirements
- 2+ years of experience in application production support at L1/L2 level.
- Hands-on experience with cloud-hosted applications (AWS/GCP).
- Strong knowledge of Windows, Unix/Linux, Oracle/SQL, networking concepts (DNS, HTTP/S, SSL/TLS, Load balancers, Firewalls), OS concepts (Filesystem, Memory, I/O, Concurrency).
- Bachelor's or Master's degree in MCA, B.E/B.Tech, or M.E/M.Tech.
Ideal Candidate Profile
- Experienced in working within fast-paced, 24x7 operational environments with high uptime requirements and incident management.
- Comfortable coordinating across multiple technical teams including Release Management, Application, and Development teams for application support and change management.
- Strong analytical and documentation skills with ability to manage multiple priorities efficiently under urgency.