Manager - Supply Chain Management
The Kraft Heinz Company (company site, opens in a new tab)AhmedabadOn-siteDirect career pageEst. 12–18 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage day-to-day order management and back-office customer service operations for country-aligned teams based in GCC India.
- Own service delivery outcomes including timeliness, quality, productivity, control compliance, customer experience, and service reliability across the team.
- Drive team performance through coaching, escalation management, process standardization, and collaboration with multiple internal stakeholders to enhance end-to-end service delivery.
Minimum Requirements
- Experience in order management, customer service, shared services, supply chain operations, or related business services environment.
- Demonstrated people leadership and team performance management experience.
- Ability to manage service delivery, operational issues, and escalations in a transactional/operational environment.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in leading multi-stakeholder operational teams with accountability for both external customer experience and internal stakeholder expectations.
- Skilled in process improvement, standardization, and simplification within ERP-enabled transactional processes.
- Strong analytical and problem-solving skills with ability to use data to prioritize and manage team performance.