People Services Operations Administrator
Astellas Pharma Inc. (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end lifecycle query resolution ensuring excellent customer experience and compliance with HR policies and regulations.
- Maintain accuracy and integrity of HR data through regular audits, updates, and handling manual or system-based HR records.
- Act as escalation point for complex HR queries, analyze unresolved requests, suggest process improvements, and support HR operational activities including vendor coordination.
Minimum Requirements
- Minimum 3 years relevant HR experience with strong knowledge of HR regulations and Labor Law.
- Fluency in written and verbal business English.
- Proficiency in MS Office, especially Excel and Access.
- Must work 1:00 PM to 10:00 PM IST and follow a hybrid work model with 2-3 days onsite in India.
Ideal Candidate Profile
- Experienced in operational HR service delivery involving both outsourced and in-house models with emphasis on customer-centric HR process execution.
- Skilled at influencing diverse senior stakeholders and handling high-volume work efficiently in fast-paced environments.
- Strong analytical and problem-solving abilities to identify root causes and improve HR service quality.