Service Support & Administration
Beckman Coulter Diagnostics (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 6–9 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end service administration including call management, service request logging, work order dispatch, and tracking closure.
- Monitor service performance, maintain MIS reports, ensure SLA compliance, and handle documentation related to service activities.
- Prepare and submit service/AMC contract and spares quotations, coordinate invoicing and dispatching, manage inventory and stock accuracy, and raise purchase orders for replenishment.
Minimum Requirements
- Graduate in any discipline.
- 3-5 years experience in service administration, service coordination, customer support, technical administration, or similar role.
- Proficient in MS Excel, MS Office, CRM, Navision, and service management systems.
- On-site role located in Bangalore with support across India as required.
Ideal Candidate Profile
- Experienced in coordinating multiple service activities with strong problem-solving and data management skills.
- Comfortable handling customer interactions and internal coordination for service delivery and inventory management.
- Able to maintain accurate documentation and service performance monitoring to ensure SLA compliance.