Principal Business Operations Manager
Candescent (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 35–60 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage the entire customer operational lifecycle from onboarding to Physical IP product download, including compliance, licensing, and delivery readiness.
- Handle a complex, concurrent portfolio of customer journeys across various states, maintaining context and reconciling prior decisions after gaps.
- Lead execution and alignment across multiple internal teams (Sales, Legal, Finance, etc.), improve SOPs and controls, and drive operational efficiency with automation, analytics, and AI.
Minimum Requirements
- Bachelor's or Master's degree in Business, Engineering, Finance, Operations or related field.
- 10+ years experience in business operations, program management, commercial operations, or complex cross-functional operational roles in semiconductor, EDA, or technology industry.
- Demonstrated customer-facing experience with ability to manage complex onboarding, licensing, or regulatory workflows.
- Strong proficiency in Excel, business analytics/reporting, and process automation tools; ability to define SOPs, controls, KPIs, dashboards, and drive accountability.
Ideal Candidate Profile
- Experienced in managing large, non-linear portfolios of customer journeys with context preservation over time gaps.
- Strong in structured problem solving, commercial option development, negotiation, and aligning cross-functional stakeholders without direct authority.
- Proficient with workflow automation, data-driven bottleneck analysis, and adopting AI-enabled tools to enhance operational efficiency and customer experience.