Digital Operations Lead
Heineken (company site, opens in a new tab)15+ yrsHyderabadOn-siteDirect career pageEst. 40–65 LPA
Posted 2d ago
Reach people at Heineken
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Heineken you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead the transformation from decentralized OpCo-led operations to a centralized Digital Operations hub for APAC, focusing on Service Integration & Management (SIAM).
- Own governance, service management, performance reporting, and operational excellence including monitoring, SRE, observability, and AIOps to ensure secure, stable, and efficient IT environments.
- Manage stakeholder and vendor relationships regionally, drive cost efficiency and financial planning, and enhance end-user experience with measurable NPS improvements.
Minimum Requirements
- 15+ years of experience in IT/Digital Operations with expertise in Build, Operate, and Transform (BOT) models.
- At least 8 years managing external vendors, resources, and contracts in multi-vendor, multi-country environments.
- Minimum 8 years collaborating with senior business stakeholders and OpCo teams; 5 years leading large, multicultural, multipartner teams.
- Strong experience in IT Operations through SIAM, central help desk, testing capabilities, and AIOps.
Ideal Candidate Profile
- Proven leader able to drive complex SIAM transformation and centralized operations in a large, matrixed, global environment across APAC.
- Experienced in multi-vendor coordination and vendor governance with a track record of operational excellence and financial stewardship.
- Skilled in managing diverse multicultural teams and influencing senior stakeholders in both regional and OpCo contexts to align IT with business priorities.