Messaging/Exchange Engineer
Solventum Corporation (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
Reach people at Solventum Corporation
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Solventum Corporation you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide L3 operational support and incident resolution for Exchange Online, Outlook, and enterprise email security services like Proofpoint focused on service stability.
- Manage Exchange Online configurations including mailbox provisioning, permissions, mail flow policies, and messaging hygiene.
- Own L2/L3 escalations end-to-end: investigate, resolve, conduct root cause analysis, implement preventative actions, and drive process improvements to reduce support demand.
Minimum Requirements
- Bachelor’s Degree or higher with 5+ years of experience in Microsoft 365 messaging, Exchange Online, or enterprise messaging operations.
- At least 5 years supporting Exchange Online and Outlook in enterprise production environments.
- Experience troubleshooting complex messaging issues including mailbox, mail flow, connectivity, and email delivery problems.
- Experience with enterprise email security platforms such as Proofpoint and working in L2/L3 incident and escalation support environments.
Ideal Candidate Profile
- Experienced in enterprise Microsoft 365 messaging platforms and familiar with Exchange Online administration and email security compliance.
- Comfortable owning complex escalations and collaborating cross-functionally including Security teams and global support partners.
- Skilled in automating operational tasks (e.g., via PowerShell) and developing operational documentation to enable shift-left support.