Conferencing Services Engineer
Solventum Corporation (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 15–28 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L3 operational support for Microsoft Teams meetings, Outlook/Teams calendar integration, Teams Rooms, and enterprise conferencing services focusing on stability and timely issue resolution.
- Troubleshoot complex meeting failures and user experience issues across audio, video, connectivity, and conferencing devices using telemetry and call quality metrics.
- Own end-to-end L2/L3 escalations and incidents, collaborating with Facilities, Network, Endpoint, Device, and vendor teams to resolve and prevent recurring issues.
Minimum Requirements
- Bachelor’s Degree or higher plus 5+ years of experience in Microsoft Teams conferencing, enterprise meeting services, or collaboration technology operations.
- 5+ years supporting Microsoft Teams meetings and conferencing in an enterprise production environment.
- 5+ years troubleshooting audio, video, connectivity, meeting quality, and user experience issues.
- Experience supporting Outlook and Teams calendar integration, Teams Rooms, and enterprise conferencing hardware; experience in L2/L3 incident and escalation support including root cause analysis.
Ideal Candidate Profile
- Experienced in using Microsoft Teams meeting quality telemetry tools such as Call Quality Dashboard for diagnostics.
- Skilled in provisioning, configuration, monitoring, and maintenance of Microsoft Teams Rooms and conferencing hardware.
- Proficient in automation (e.g., PowerShell) and developing operational runbooks to reduce support load and improve service efficiency.