Senior Forward Deployed Engineer - Flow
ServiceNow (company site, opens in a new tab)4+ yrsHyderabadHybridDirect career pageEst. 18–28 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end technical adoption journey for customers using the Flow product, from demo to live production deployment.
- Configure and integrate Flow with enterprise IT/security systems and popular collaboration tools, building complex automated workflows via AI-assisted natural language.
- Act as the first-line technical responder for customer issues, collaborating with product and engineering to resolve bugs and develop new product requirements based on customer feedback.
Minimum Requirements
- 4+ years in a customer-facing technical role related to enterprise software (e.g., forward deployed, solutions, or implementation engineer).
- Hands-on experience with REST APIs, scripting, automations, and related testing tools like Postman or cURL.
- Working knowledge of SSO and identity providers (SAML, OAuth, Okta, Entra ID).
- Experience with enterprise service management or collaboration tools such as ServiceNow, Jira, Slack, or Microsoft Teams.
Ideal Candidate Profile
- Experienced in managing technical adoption and customer success in enterprise SaaS environments, particularly those involving AI or workflow automation.
- Comfortable engaging with a range of IT stakeholders from directors to admins and security engineers.
- Demonstrated ability to translate complex customer requirements into product improvements and to take ownership across technical and customer-facing functions.