Customer Success Manager - 02
Reo.Dev (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–15 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage success for named accounts including onboarding, setup, and ensuring customers achieve their goals with the product.
- Own customer renewals, up-sales, and expansion revenue by advising on product packages and spearheading adoption within customer enterprises.
- Serve as key customer liaison, collecting feedback and coordinating with internal teams to deliver desired outcomes.
Minimum Requirements
- Experience: 2-4 years, preferably in early stage SaaS startups (2-3 years), VC/Management Consulting (3-4 years), or client-facing roles.
- Experience managing US-based accounts is mandatory.
- MBA from a Tier 1 institute is required.
- Work Experience Required: Explicitly mentioned 2-4 years in relevant roles.
Ideal Candidate Profile
- Has experience working in early-stage, fast-scaling SaaS companies or similar high-growth environments.
- Operates hands-on with a bias for fast execution and minimal reporting structure.
- Is comfortable managing US-based client relationships and driving product adoption and revenue growth.