Senior Process Associate - Marcom, Sales and Delivery Services
Siemens AG (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 8–12 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Own customer order processing for products and systems, ensuring 100% accuracy including cross-validation of customer purchase orders and matching addresses.
- Manage logistics activities including delivery organization, material flow, returns, escalations, and support in exception handling within relevant regulations.
- Provide order handling services across two or more countries/business lines and deliver training to team members and new joiners.
Minimum Requirements
- University degree required.
- Minimum 3 years experience in order processing, logistics, or customer service, preferably in technical sector or SSC/BPO.
- Knowledge of ERP software (preferably SAP) or educational background in logistics mandatory.
- Role based in Bangalore with possible travel to other locations in India and globally; willingness to work extended hours including weekends during month-end/quarter-end close.
Ideal Candidate Profile
- Experienced in B2B order management with operational focus across multiple countries or business lines.
- Familiarity with ERP systems, especially SAP, and logistics processes within technical or service sectors.
- Comfortable managing customer interactions, escalations, and process optimizations while supporting and training team members.