Associate Director | ITSM | Bengaluru | Technology Strategy & Transformation
Deloitte (company site, opens in a new tab)12–18 yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end delivery of IT Infrastructure Managed Services across multiple technology domains including Server, Network, Cloud, EUC, and Data Centre.
- Manage 24x7 technical support teams (L1, L2, L3), owning Service Delivery, SLA, KPI, and operational governance commitments.
- Drive incident, problem, change management processes, major incident management (P1/P2), client communication, vendor management, and operational efficiency initiatives.
Minimum Requirements
- 12 to 18 years of experience in IT Infrastructure, Managed Services, or IT Operations.
- Minimum 5 years experience in Service Delivery Manager, Technical Service Delivery Manager, Infrastructure Manager, or IT Operations leadership role.
- Bachelor's or Master's degree in Engineering, Technology, Computer Science, Information Systems, or related discipline.
- Location: Bengaluru.
Ideal Candidate Profile
- Experienced in managing enterprise IT infrastructure operations with technical support across multiple technology towers.
- Skilled in ITIL-aligned service delivery governance including incident, problem, change, and request management.
- Able to lead cross-functional teams, manage high-priority incidents, and drive operational excellence through automation and continual service improvement.