Analyst, People Group Shared Services
Ryan (company site, opens in a new tab)0–3 yrsHyderabadOn-siteDirect career pageEst. 3.5–6 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as first point of contact for employee and manager HR inquiries across regions, ensuring timely and accurate resolution.
- Manage global HR shared services inboxes and ticketing systems (e.g., ServiceNow, Zendesk) to track and resolve HR requests within SLA.
- Process and maintain employee data in Workday including onboarding, offboarding, job changes, and ensure I-9 compliance and documentation management.
Minimum Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 0 to 3 years experience in HR operations, HR shared services, or related support roles.
- Experience with HR case management and ticketing systems and proficiency in Workday or similar HRIS.
- Intermediate skills in Microsoft Word, Excel, Outlook, and Teams.
Ideal Candidate Profile
- Comfortable operating within global HR shared services environments handling multiple regions and diverse employee inquiries.
- Detail-oriented with strong focus on data accuracy, compliance, and timely process execution.
- Experienced in managing HR lifecycle events with ability to navigate ticketing systems and maintain SOPs efficiently.