Digital Operations Lead
Heineken (company site, opens in a new tab)15+ yrsHyderabadOn-siteDirect career pageEst. 30–65 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead the transformation and centralization of Service Integration and Management (SIAM) across APAC, connecting platforms, partners, and services for seamless and efficient service delivery.
- Own regional service management and governance including central help desk, testing, and AI Ops observability capabilities ensuring operational excellence and secure, stable environments.
- Manage stakeholder and vendor relationships across regions, drive cost efficiencies, and establish strong governance and performance frameworks.
Minimum Requirements
- 15+ years of experience in IT/Digital Operations with BOT (Build, Operate, Transform) expertise.
- 8+ years managing external vendors, resources, and contracts.
- 8+ years engaging with senior business stakeholders and operating companies (OpCos).
- 5+ years leading large multicultural, multi-partner teams.
Ideal Candidate Profile
- Experienced in managing multi-vendor, multi-country environments within global matrixed organizations, driving best practices and knowledge sharing.
- Deep expertise in SIAM, central help desk, testing capabilities, and AI Ops with familiarity in observability tools such as New Relic or equivalents.
- Proven ability to influence senior stakeholders and manage complex operations at the regional level across APAC.