Operations Business Analyst
Global Healthcare Exchange (GHX) (company site, opens in a new tab)2+ yrsHyderabadOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day subject matter expert support for IPA and GFax processes including resolving process gaps and customer escalations.
- Use AI and low code tools (Claude, Slack AI, Agentforce, Microsoft Power Apps) to automate workflows and improve operational efficiency.
- Manage process audits, training (PKTs), and cross-functional collaboration with Product, Automation, and Customer Care teams for continuous process improvement.
Minimum Requirements
- Bachelor's degree in Computer Science, MIS, Engineering, or related field, or equivalent experience.
- Minimum 2+ years as a Business Analyst or Operations Business Analyst, preferably in customer care or support operations.
- Experience supporting RPA/IPA solutions and automation projects, including practical use of AI and Microsoft Power Platform tools.
- Proficiency in Salesforce, Excel, SQL or Power BI for data analysis and reporting.
Ideal Candidate Profile
- Experienced in customer support or healthcare supply chain environments with a track record of improving automated workflows and process efficiencies.
- Strong technical competence in automation, AI tools, and data analytics combined with solid process analysis and documentation skills (BRDs, SOPs, process mapping).
- Demonstrated ability to manage stakeholder communication, training delivery, and customer escalations effectively within cross-functional teams.