Director, Renewals & Scaled Programs
Poppulo (company site, opens in a new tab)10+ yrsBengaluruHybridDirect career pageEst. 30–55 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Define and execute global strategy for renewals to drive customer retention, expansion, and predictable revenue.
- Own key renewal metrics including renewal rates, churn forecasting accuracy, contract value growth, and multi-year deal penetration.
- Lead and develop global teams to build scalable retention programs, digital engagement for long-tail customers, and manage complex renewal negotiations.
Minimum Requirements
- 10+ years experience in SaaS or IT renewals, revenue management, or Customer Success leadership with 5+ years managing global/distributed teams.
- Proven track record of leading renewal organizations at scale with strong retention and accurate forecasting.
- Salesforce proficiency required; experience with ChurnZero, Gainsight, Totango, or similar is a plus.
- Work Experience Required: 10+ years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader in global SaaS renewals or Customer Success driving retention and revenue growth at scale.
- Strong commercial judgment with skills in executive negotiation and managing multi-year renewal agreements.
- Analytically strong with experience in ARR, GRR, NRR, churn management, and renewal pipeline optimization.