Lead Technical Onboarding Engineer
Jobgether (company site, opens in a new tab)5+ yrsRemoteDirect career pageEst. 16–28 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage end-to-end technical onboarding for enterprise customers deploying managed cloud database environments and self-managed clusters across AWS, Azure, and GCP.
- Act as primary technical escalation point and mentor for the onboarding team, resolving complex issues and guiding engineers through design and troubleshooting.
- Drive improvements in onboarding methodologies, technical delivery, and customer success across cloud, hybrid, and multi-cloud environments including infrastructure provisioning, security, networking, and data integration.
Minimum Requirements
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
- Minimum 5 years of customer-facing technical experience in Technical Onboarding Engineering, Solutions Architecture, Platform Engineering, or Technical Consulting.
- Proven experience as a technical lead or escalation point with capability in balancing hands-on implementation and team mentorship.
- Strong experience with production deployments on at least one major cloud platform (AWS, Azure, or Google Cloud) and deep knowledge of enterprise networking, security configurations (SSO, OIDC, SAML, RBAC).
Ideal Candidate Profile
- Experienced technical leader comfortable with complex cloud infrastructure across multi-cloud or hybrid environments involving security and networking architecture.
- Skilled in mentoring engineers and handling escalations while maintaining high-quality onboarding delivery timelines.
- Strong communicator able to translate complex technical concepts clearly and lead large customer technology deployments with a customer-focused approach.