Endpoint Operations Analyst (L1) – Intune & SCCM
Jobgether (company site, opens in a new tab)2+ yrsRemoteDirect career pageEst. 3–6 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-level support for Windows endpoint incidents and service requests using Microsoft Intune and SCCM/MECM.
- Monitor device health, perform routine provisioning tasks, and conduct initial troubleshooting including patch monitoring and endpoint compliance checks.
- Accurately log incidents in ITSM tools, follow runbooks and SOPs, escalate unresolved issues within SLAs, and coordinate with higher-level support and security teams in a 24/7 global operations environment.
Minimum Requirements
- Minimum 2 years of experience in IT support, Windows endpoint operations, or device management.
- Basic knowledge of Windows OS, endpoint troubleshooting, Microsoft Intune and/or SCCM/MECM, BitLocker, encryption, and security configurations.
- Familiarity with ITSM platforms like ServiceNow and understanding of incident management, SLA compliance, and escalation processes.
- Willingness to work rotational shifts in a 24/7 production support environment, fully remote within India.
Ideal Candidate Profile
- Experienced in enterprise-scale Windows endpoint support with practical exposure to Intune, SCCM/MECM, and endpoint compliance technologies.
- Detail-oriented and procedural in handling incident logging, runbook-driven troubleshooting, and ITIL-aligned incident, change, and request management.
- Comfortable operating within a global 24/7 IT operations team collaborating with cross-functional technical groups and escalating issues appropriately.