Head of Operations (Lounges)
Revolut (company site, opens in a new tab)GurugramRemoteDirect career pageEst. 40–65 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end operations and scaling of Revolut's global airport lounge network, from launch of new locations to managing multiple lounges.
- Drive operational performance including service quality, customer satisfaction, profitability, capacity utilisation, and cost management.
- Build and lead operations teams and scalable processes, manage third-party lounge operators, and ensure regulatory compliance.
Minimum Requirements
- Extensive experience in airport lounge operations including opening and managing lounges across multiple countries.
- Proven commercial and financial acumen with P&L management and revenue growth experience.
- Experience managing multi-site operations with responsibility for operational performance and customer experience.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Entrepreneurial leader with hands-on capability in fast-paced, high-growth environments.
- Strong stakeholder management experience working with airport authorities, operators, and cross-functional teams.
- Demonstrated ability to build operational models, teams, and infrastructure from scratch and scale globally.