Identity & Access Operations Engineer (L2) – Active Directory, LDAP & ADFS
Jobgether (company site, opens in a new tab)RemoteDirect career pageEst. 6–14 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 administration, troubleshooting, and incident management for Active Directory, LDAP, and ADFS in a global IT operations environment.
- Manage user accounts, access permissions, authentication issues, directory service health, and security compliance within established SLAs.
- Collaborate across L1/L3 support and multiple technical teams globally to ensure service stability, incident resolution, and continuous improvement.
Minimum Requirements
- Hands-on experience with Microsoft Active Directory administration and troubleshooting in enterprise environments.
- Knowledge of LDAP directory services and ADFS federation, single sign-on, and certificate management.
- Familiarity with ITIL Incident, Problem, Change, and Request Management processes and using ITSM tools like ServiceNow.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in supporting enterprise production environments with 24/7 operations and SLA-driven service delivery.
- Demonstrated ability coordinating across regional teams and managing identity infrastructure for global organizations.
- Technical proficiency with identity protocols (DNS, Kerberos, NTLM, SSL/TLS) and tooling including basic PowerShell scripting for automation and troubleshooting.