Assistant Facility Manager - Soft Services
JLL (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 6–12 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage all outsourced service contracts and internal personnel to ensure quality and timely delivery of cleaning, security, administration, reception, helpdesk, pantry, and mailroom services.
- Develop and implement building procedures and performance measures to optimize operations and client satisfaction, achieving Contracted Service Levels and Key Performance Indicators.
- Handle vendor management including contract preparation, tendering, evaluation, and management to meet service levels at optimum cost, while managing health and safety and emergency procedures.
Minimum Requirements
- Tertiary qualification in property, building, or facilities management mandatory.
- Contract administration experience required, including tendering and service improvement initiatives.
- Knowledge of Occupational Safety requirements and strong PC literacy with experience in client reporting.
- Work Experience Required: Not explicitly mentioned in the JD; Location: On-site in Gurugram, Haryana.
Ideal Candidate Profile
- Experienced in managing multi-disciplinary facility services and leading outsourced contract teams with focus on performance and client satisfaction.
- Proven ability to develop and implement process improvements, manage contracts and vendors effectively, and handle compliance with health, safety, and operational procedures.
- Strong leadership and communication skills demonstrated through staff development, succession planning, and maintaining collaborative internal and client relationships.