Unix and SQL Applications Support- L2 Support
Citi (company site, opens in a new tab)4+ yrsPuneOn-siteDirect career pageEst. 8–14 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 production support for mission-critical applications ensuring high availability and performance.
- Analyze and resolve batch failures and production outages through collaboration with operations, development, and business teams.
- Maintain and improve SOPs, runbooks, perform root cause analysis, post-incident reviews, and drive permanent resolutions.
Minimum Requirements
- Bachelor’s or master’s degree in Computer Science, IT, Engineering, or related field.
- 4+ years of experience in application production support.
- Strong hands-on experience with Unix/Linux scripting, SQL (MSSQL), Autosys job scheduler, and log analysis tools.
- Experience with ITIL processes including incident, problem and change management.
Ideal Candidate Profile
- Experienced in managing end-to-end application production support with measurable impact on service stability.
- Skilled in cross-functional stakeholder communication across technical and business teams.
- Proficient in applying analytical rigor and judgement in dynamic, time-sensitive production support environments.