Academic Success Manager
Elsevier (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 10–20 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Drive adoption, retention, and growth for academic digital products within a portfolio of academic institutions.
- Develop and execute engagement and growth plans including proactive risk management and early renewal discussions.
- Deliver tailored training and onboarding that align product use with teaching objectives and institutional workflows.
Minimum Requirements
- Experience in academic digital product sales and field sales.
- Deep understanding of teaching practice, curriculum design, and accreditation processes.
- Proficiency in CRM tools for account insight, reporting, and engagement tracking.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Skilled at managing multiple academic stakeholders including deans, faculty, library, and IT, aligning them to common goals.
- Strong at data-driven account health monitoring and spotting adoption risks through usage patterns.
- Experienced in preparing detailed engagement plans synchronized with academic calendars and procurement cycles.