Academic Success Manager
RELX (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Drive adoption, retention, and growth of Elsevier Health academic digital products across a portfolio of academic institutions.
- Manage account health proactively, including onboarding, renewal discussions, and identifying upsell opportunities based on usage data.
- Build and maintain trusted relationships with academic stakeholders and deliver training aligned to learning objectives and curriculum workflows.
Minimum Requirements
- Experience in academic digital product sales and field sales required.
- Strong understanding of learning design, pedagogy, and academic institution workflows.
- Proficiency in CRM tools for customer management and engagement tracking.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing academic accounts with measurable impact on adoption and growth.
- Able to engage effectively with multiple academic stakeholders including deans, faculty, library, and IT departments.
- Strategic in using data-driven insights and academic calendars to plan account engagement and renewal activities.