US Healthcare - Team Lead Claims - BF - 29099-57623 - JR204447
Carelon Global Solutions India LLP (company site, opens in a new tab)8+ yrsGurugramOn-siteDirect career pageEst. 8–15 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of 18-20 members to meet or exceed daily service delivery targets in US healthcare claims processing.
- Oversee business delivery, performance metrics, and stakeholder coordination ensuring adherence to SLAs including productivity and quality targets.
- Drive team engagement, resource optimization, and continuous improvements while reporting status to business leaders regularly.
Minimum Requirements
- 8+ years of total work experience with US healthcare domain experience mandatory (provider and payer experience is a plus).
- Bachelor's or Master's degree required.
- Strong proficiency in MS Office, especially Excel; excellent verbal and written communication skills.
- Flexible to work any shift; strong analytical, organizational, decision-making, and stakeholder management skills.
Ideal Candidate Profile
- Experienced in managing mid-sized teams within US healthcare claims operations, specifically with Elevance Health or similar payer environments.
- Skilled in performance management and delivery oversight with a data-driven approach to meeting SLAs.
- Operates well in a fast-paced, multi-stakeholder environment demanding regular reporting, process optimization, and people development.