Application Developer
Genesys (company site, opens in a new tab)3+ yrsTamil NaduOn-siteDirect career pageEst. 8–14 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide application support and maintenance for Salesforce CRM users globally, ensuring smooth operation and issue resolution in Sales and Service modules.
- Configure and administer Salesforce CRM and integrated applications, including user management, roles, profiles, and data imports following approved business requests.
- Monitor data integrity, identify recurring issues from support tickets, and propose process optimizations and automations to reduce system problems and enhance business workflows.
Minimum Requirements
- Bachelor’s Degree.
- Minimum 3 years of experience in Salesforce administration, system support, or system administration.
- Strong understanding and hands-on experience with Salesforce Sales and Service Cloud modules including user management, security, and customization.
- Proficiency in SOQL queries, Apex debugging, data management tools (e.g., Data Loader), and ability to handle Salesforce configuration and integrations.
Ideal Candidate Profile
- Experienced in fast-paced, collaborative environments supporting Salesforce CRM in enterprise settings, able to independently manage complex Salesforce configurations and troubleshoot.
- Skillful in translating business requirements into Salesforce Sales and Service Cloud functionalities, engaging cross-functional teams to resolve technical challenges.
- Detail-oriented with strong analytical skills focused on identifying trends in support issues and optimizing processes to reduce incidents and improve user experience.