Telecom Specialist II
Astreya (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 6–10 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and manage enterprise network infrastructure, servers, and applications using tools like Nagios, Zabbix, and SolarWinds to ensure system reliability.
- Perform real-time alert triage, initial diagnostics, incident logging in platforms such as ServiceNow or Jira, and escalate complex issues to senior engineering or external vendors within SLA commitments.
- Maintain documentation including shift logs, recurring issue reports, and update standard operating procedures (SOPs).
Minimum Requirements
- 5+ years of experience in Network Operations Center, technical support, or IT helpdesk environment.
- Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
- Strong knowledge in networking fundamentals including OSI layers, TCP/IP, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.
- Availability for 24/7 support shifts including some weekends; familiarity with Linux/Unix and Windows Server command-line troubleshooting.
Ideal Candidate Profile
- Experienced in handling L2/L3 infrastructure incidents with operational troubleshooting involving hardware, WAN circuits, and system services.
- Comfortable working in a 24/7 global operations environment requiring precise escalation and communication skills.
- Skilled with network monitoring tools, ticketing systems, and documentation to maintain operational continuity and SLA compliance.