Telecom Specialist II
Astreya (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 6.5–12 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee and monitor enterprise network infrastructure, servers, and applications in a 24/7 Network Operations Center environment using monitoring tools like Nagios, Zabbix, SolarWinds, or Datadog.
- Handle incident triage through alert acknowledgment, initial analysis, detailed incident ticket creation in systems like ServiceNow or Jira, and assign priority levels.
- Perform advanced troubleshooting for L2/L3 infrastructure issues and escalate complex problems to SME or vendors to meet SLA commitments.
Minimum Requirements
- Bachelor’s degree in Computer Science, IT, Electronics & Telecommunications, or equivalent diploma.
- 5+ years of experience in a Network Operations Center, technical support, or IT helpdesk environment.
- Proficiency with network fundamentals (OSI layers, TCP/IP, DNS, DHCP, VPN, VLANs, OSPF, BGP basics, subnetting) and command-line troubleshooting in Linux/Unix and Windows Server.
- Experience working in 24/7 shift operations with availability for weekend support.
Ideal Candidate Profile
- Experienced in hands-on network monitoring and troubleshooting in mission-critical, high-availability environments with SLA accountability.
- Skilled at using network diagnostic tools and ticketing platforms to manage and escalate incidents effectively.
- Comfortable operating in global, shift-based support models requiring communication across cross-functional teams and external vendors/telecom carriers.