Telecom Specialist II
Astreya (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 8–14 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and supervise enterprise network infrastructure, servers, and applications in a 24/7 NOC environment.
- Perform real-time alert triage, diagnostic troubleshooting, incident logging, and escalate complex issues to senior engineering teams.
- Maintain documentation including shift handover logs, incident reports, and update standard operating procedures (SOPs).
Minimum Requirements
- 5+ years of experience in Network Operations Center, technical support, or IT helpdesk environment.
- Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
- Proficiency with networking fundamentals (OSI model, TCP/IP, DNS, DHCP, VPN, VLAN, OSPF, BGP), Linux/Unix and Windows Server command-line troubleshooting.
- Must be available for 24/7 support shifts including weekends; certifications like Cisco CCNA, CompTIA Network+, Security+, or ITIL v4 preferred but not mandatory.
Ideal Candidate Profile
- Experienced at handling complex L2/L3 network incidents and working in global 24/7 operations setups.
- Skilled in using monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and ticketing platforms (ServiceNow, Jira).
- Capable of clear communication and collaboration for incident escalation and cross-functional coordination under SLA constraints.