Staff Automation Engineer, Platform Engineering
Genesys (company site, opens in a new tab)5+ yrsTamil NaduOn-siteDirect career pageEst. 12–20 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Own and evolve the test automation framework for Genesys' internal Genesys Cloud CCaaS platform covering voice, digital, and AI-driven experiences.
- Design, build, and execute automated and manual test suites ensuring high-quality, safe, and repeatable releases integrated with CI/CD pipelines.
- Collaborate in an agile environment to validate flows, bots, integrations, and AI capabilities; report on test coverage and drive root cause analysis.
Minimum Requirements
- 5+ years of hands-on test automation experience including building or maintaining automation frameworks.
- Experience testing contact center solutions such as IVR, routing, ACD, and agent desktop workflows.
- Proficiency in at least one automation scripting/programming language: Python, Java, JavaScript, or TypeScript.
- Familiarity with test automation tools (e.g., Selenium, Playwright, Cypress), API testing tools (Postman, REST Assured), agile/Scrum processes with Jira, CI/CD pipelines, and Git source control.
Ideal Candidate Profile
- Experienced in quality engineering within contact center or cloud communication platform domains especially Genesys Cloud components (Architect flows, bots, APIs).
- Comfortable working in agile teams alongside developers and product owners focusing on automation frameworks and AI-driven test validation.
- Able to contribute to complex testing for AI-powered conversational systems including NLU and LLM-based features.