ServiceMax Technical Architect
Johnson Controls (company site, opens in a new tab)10+ yrsPuneOn-siteDirect career pageEst. 30–45 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead architecture strategy and own end-to-end ServiceMax solution design governance for global field service transformation programs.
- Redesign and standardize field service processes to improve operational efficiency, technician productivity, and customer experience.
- Architect and manage enterprise integrations between ServiceMax, Salesforce, ERP, middleware, and data platforms ensuring scalability, security, and performance.
Minimum Requirements
- 10+ years of experience in technical architecture and enterprise application delivery with strong expertise in ServiceMax and Salesforce Service Cloud.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline.
- Proven experience in designing and delivering ServiceMax solutions, including configuration, customization, integrations, and global deployments.
- Deep understanding of field service management processes and Salesforce platform architecture, security, and governance.
Ideal Candidate Profile
- Experienced in leading large-scale, complex global service transformation programs involving cross-functional and cross-regional teams.
- Strategic thinker able to balance technical design with business alignment and operational impact across multiple geographies.
- Proficient in stakeholder management and communication to convey complex technical concepts to diverse audiences including executives and technical teams.