Lead Systems Operations Engineer(Technology Major Incident Management)
Wells Fargo (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 16–30 LPA
Posted 2d ago
Reach people at Wells Fargo
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Wells Fargo you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead major incident management efforts including serving as Incident Commander from identification to resolution, coordinating cross-functional technical and business teams to restore services.
- Make critical decisions on incident severity, impact, and recovery plans while maintaining effective communication with senior leadership and stakeholders.
- Develop and improve Major Incident Management processes, conduct post-incident reviews, trend analysis, and mentor junior team members to enhance service stability and operational excellence.
Minimum Requirements
- 5+ years of Systems Engineering, Technology Architecture, or related work experience.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- Experience leading major incident management including triage, escalation, and command center operations.
- Knowledge and application of ITIL Incident Management principles and service management frameworks.
Ideal Candidate Profile
- Experienced in leading complex, high-impact major incidents across infrastructure, cloud, network, application, database, and end-user technology domains within large regulated enterprises or financial services.
- Proven ability to collaborate effectively with senior leadership and multiple technical teams under pressure in a 24x7 high-stress environment.
- Skilled in process improvement, incident trend analysis, and mentoring team members in IT service management best practices and tools such as ServiceNow, Power BI, Splunk, and collaboration platforms.