Digital Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)6+ yrsChennaiOn-siteDirect career pageEst. 18–30 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Drive customer adoption and value realization of HPE as-a-Service offerings through remote engagement using digital tools and data insights.
- Manage customer lifecycle activities including onboarding, success planning, consumption/upsell growth, renewals, and tech refresh opportunities with measurable impact on usage and expansion.
- Collaborate cross-functionally with Sales, Services, Partners, and Product teams to identify risks, resolve blockers, and coordinate multi-stakeholder plans to maximize customer success and recurring revenue.
Minimum Requirements
- Bachelor’s degree preferred; Engineering, technology education, advanced degree or MBA desired.
- 6-10+ years of account management experience, preferably in IT industry.
- Experience with customer lifecycle management including adoption, consumption growth, renewal, and technical solution guidance preferred.
- Work Mode: Hybrid with requirement to work 2 days per week onsite at HPE office.
Ideal Candidate Profile
- Experienced in managing complex customer relationships remotely with proficiency in using digital tools, telemetry, and data-driven success programs.
- Capable of translating technical and business priorities into measurable adoption and growth plans within IT or technology service environments.
- Skilled collaborator working across sales, services, partners, and technical teams to identify and resolve customer risks and capture new business opportunities in a subscription/as-a-service context.