Digital Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)4–6 yrsChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Drive customer adoption, consumption growth, and value realization of HPE's as-a-Service offerings primarily through virtual engagement and digital tools.
- Manage customer lifecycle activities including onboarding, success planning, business reviews, and renewal readiness with cross-functional collaboration.
- Identify upsell, cross-sell, tech refresh, and renewal opportunities leveraging customer insights, telemetry data, and partnership coordination.
Minimum Requirements
- Bachelor's degree preferred; Engineering/technology background or advanced degree/MBA desired.
- 4-6+ years of account management experience, preferably in the IT industry.
- Ability to work in a hybrid model with approximately 2 days per week onsite at an HPE office.
- Experience with digital customer engagement, adoption monitoring, and cross-functional collaboration recommended but not explicitly mandated.
Ideal Candidate Profile
- Experienced in managing IT customer accounts with a focus on as-a-Service or cloud-based solutions adoption and growth.
- Skilled in data-driven customer health monitoring and proactive risk/renewal management with a consultative engagement style.
- Capable of coordinating cross-functional teams and ecosystem partners to accelerate customer outcomes and identify new business opportunities.