Analyst, Enterprise IT Operations
Intercontinental Exchange (company site, opens in a new tab)3+ yrsHyderabadOn-siteDirect career pageEst. 10–16 LPA
Posted 3d ago
Reach people at Intercontinental Exchange
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Intercontinental Exchange you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Ensure 24x7 operational stability of enterprise applications through proactive monitoring and incident management to minimize service outages.
- Develop root cause analysis documentation and streamline troubleshooting procedures to improve incident resolution time.
- Coordinate change management, operational readiness for new services, and support vendor and capacity management initiatives.
Minimum Requirements
- Bachelor’s Degree in Computer Engineering or related field or equivalent experience.
- Minimum 3 years of relevant experience in IT operations or related domain.
- Experience with Active Directory Administration and proficiency in Microsoft Office 365 Suite.
- Strong written and verbal communication skills necessary for documentation and cross-team coordination.
Ideal Candidate Profile
- Experienced in cross-functional liaison between Operations, Engineering, Development, and Business teams to manage production systems.
- Capable of owning process improvements and operational support enhancements across technology, tools, and services.
- Skilled in incident and problem management, with ability to create and maintain troubleshooting runbooks and knowledge base solutions.