Assistant Manager – OFR Import Operations
DHL (company site, opens in a new tab)4–5 yrsMumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and ensure cost-effective, error-free import ocean freight operations across satellite locations with a focus on operational compliance, timely documentation, and customer satisfaction.
- Coordinate with consignees, carriers, customs, and internal teams including gateway/CFS/ICD for container de-stuffing and shipment clearance to minimize delays and revenue leakage.
- Own customer accounts independently following the 'one file, one operator' approach, handling shipment tracking, vendor payments, claims avoidance, and managing operational irregularities promptly.
Minimum Requirements
- Bachelor’s degree in any field is mandatory.
- 4-5 years of experience in shipping or logistics industry at Assistant Manager/ Deputy Manager level, or 2-3 years for Executive/ Senior Executive roles.
- Proficient in email and verbal communication for internal and external coordination.
- Basic problem-solving skills and proven experience in managing import operation processes efficiently.
Ideal Candidate Profile
- Experienced in end-to-end ocean freight import operations including documentation, customs regulations, and coordination with multiple stakeholders.
- Capable of independently managing high-volume import files with attention to detail, operational rigor, and process improvement focus.
- Familiarity with operational tools like CW1, and background in administering vendor payments, shipment tracking, and handling customer escalations.